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BID St Andrews's avatar
BID St Andrews
New member | Level 2
2 months ago

I upgraded to Essentials and paid, but Dropbox still shows I have 2GB of space.

Hi I upgraded from Basic to Essentials, the billing has gone through and showing in my subscriptions, but the plan is still on Basic showing 2GB of Storage. I have logged out and back in and nothing has changed and if I click upgraded it's giving me the option of upgrading to essentials. 

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Welcome to the Community, BID St Andrews! 

     

    Can you send me a screenshot of what you see on this page to look into this further? 

     

    Let me know when you’re ready.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        That is indeed a bit odd BID St Andrews. 

         

        Do you have the option to contact Support by any chance? I'm asking since they have more visibility & extra tools on their end. 

         

        If you don't have the option to do this, don't worry I can open a ticket on my end for you.

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