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BID St Andrews's avatar
BID St Andrews
New member | Level 2
2 months ago

I upgraded to Essentials and paid, but Dropbox still shows I have 2GB of space.

Hi I upgraded from Basic to Essentials, the billing has gone through and showing in my subscriptions, but the plan is still on Basic showing 2GB of Storage. I have logged out and back in and nothing ...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to the Community, BID St Andrews! 

 

Can you send me a screenshot of what you see on this page to look into this further? 

 

Let me know when you’re ready.

BID St Andrews's avatar
BID St Andrews
New member | Level 2
2 months ago

Hi Nancy,

Please find attached the image  thank you

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    That is indeed a bit odd BID St Andrews. 

     

    Do you have the option to contact Support by any chance? I'm asking since they have more visibility & extra tools on their end. 

     

    If you don't have the option to do this, don't worry I can open a ticket on my end for you.

    • BID St Andrews's avatar
      BID St Andrews
      New member | Level 2
      2 months ago

      I have looked all over the page for the contact option for support. I did get a chatbot and then was disconnected and couldn't get back on with them. if you could open a ticket that would be really helpful. thanks again for your help

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Sure thing BID St Andrews!

         

        I just opened up a ticket on my end for you, I'll see you there! 

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