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walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
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upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

androoid's avatar
androoid
New member | Level 2

Been trying to upgrade my account via desktop browser, via /pricing/, via account banner, via account upgrade and keep getting 'Correct form errors' but cannot identify any...

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Sorry to see that you're having this issue, androoid.

 

Can you try clearing your browser's cache, to see if that helps?

 

If not, try from a different browser altogether or from a private browsing/incognito window.

 

Let me know how it goes.

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