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walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
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upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Pietrosoresi's avatar
Pietrosoresi
Explorer | Level 3

I have the same problem, how can I solve it?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Pietrosoresi - sorry to hear about this.

 

Could you try clearing your browser's cache or using another browser and let us know if you get the same results?

 

If you do, let us know here and we'll send you an email to investigate further. 

  • Pietrosoresi's avatar
    Pietrosoresi
    Explorer | Level 3
    6 months ago
    I've already tried with other browsers but always the same error
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for clarifying that for me Pietrosoresi - I've just sent you an email to look further into this issue so please have a glance at your inbox and we'll take it from there.

      • Pietrosoresi's avatar
        Pietrosoresi
        Explorer | Level 3
        6 months ago
        I didn't receive any e-mail to solve the problem

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