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walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
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upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

cdrenth's avatar
cdrenth
New member | Level 2
6 months ago

Hi there,

 

I want to upgrade my plan and filled out all the details. No matter what I do or change, I always get the same error message "Please correct the form errors and try again". 

 

It drives me crazy, as it doesn't say what needs to be corrected and I tried everything!

 

Who can help me here?

 

Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Sorry to hear that you're having this issue, cdrenth.

     

    Have you tried it from a different browser or a private browsing window, to see if it helps?

     

    Let me know!

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