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Forum Discussion
I get an error trying to purchase Dropbox Plus from Basic plan
Hello,
I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue. Because I started with a basic trial, I can't access s...
Hi Everybody,
Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.
Thanks,
Ben
Jay
Dropbox Staff
Dropbox StaffHi Philip Ostheimer, thanks for bringing this to our attention.
Could you try switching browsers when upgrading to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
Hi Jay,
thanks for your answer adn help, but it doesn't work!
I use firefox and tried safari and chrome. Even incognito it always say: please change the error in the field and try again.
Why can't dropbox upgrade for me??? It is so frustrating that there is no answer from dropbox, no help nothing.... I do need it for work, I really do.
Is there any human person at that company who takes care of people who wnats to pay money to them, but they are not able becausse of a technical problem at their end? I don't get it....
Thanks Jay!
Best, Philip
- Jay
It does sound like there might be an error somewhere on your billing details.
Could you attach a screenshot showing what you're seeing, while hiding all your details, in order to assist further?
It's in german, I hope you find a way around?! Thanks for your help!
