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walbluefin's avatar
walbluefin
New member | Level 2
7 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
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upgrades
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey walbluefin - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser and let me know if you still get the same error?

 

If you do, I'd appreciate a screenshot (omitting any personal information) as well.

 

Thanks!

HoneyChan76's avatar
HoneyChan76
Explorer | Level 3
6 months ago

I have tried other browser, clear cache and none help.

Could you kindly revert to me pls.

My plan was accidentally downgrade to basic and I cant access any live chat and none of the sales personal can help!

 

I have many important files and documents not sync and its frustrating.

 

You guys should have a better support on this issue

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey HoneyChan76 - sorry to hear you're having issues with this.

     

    Since you're getting the error even after clearing your browser's cache and other browsers, could you send us a screenshot of the exact error you're getting so that we can have a look too?

    • HoneyChan76's avatar
      HoneyChan76
      Explorer | Level 3
      6 months ago
      Hi Walter, there isn’t an upload function for me to attach a snapshot of the error.
      How can I send u?
      Basically, I’m having exactly the same issue as walbluefin.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey HoneyChan76, you should be able to see a camera button, right above the reply box, after you click on "reply" here on the Community.

         

         

        If you're on your phone, you might need to request the desktop version of the site, to see the camera button.

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