Please note that you’ll need to follow the instructions to fully downgrade from the trial.
If this doesn’t work, check the current plan you’re on, and if it doesn’t state you’re on Dropbox Professional, then most likely you have another account that you setup the trial on, which could be why the downgrade steps didn’t work before.
In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.
1. On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the panel. Click on Preferences, then click on Account.
2. On iOS, open your Dropbox app and tap on "Account". On Android, open your Dropbox app, tap on the Menu button, and then tap on "Settings".
3. On the Dropbox website, click on your avatar or the face in the top right corner.
Let me know how it goes!
