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useuseuser's avatar
useuseuser
Explorer | Level 3
29 days ago

I received an email that my trial has ended but I have a paid subscription

Yesterday I received an email stating that my trials ends, but it doesn't state what trial. I have a plus account that runs until June next year. I've had it for many years. I never signed up for no ...
Plans
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
29 days ago

Thanks for bringing this to our attention, useuseuser.

 

Just to confirm, is the email address you received this email to, the exact same as the one that's associated with your paid Dropbox account?

 

Let me know and we'll go from there.

  • useuseuser's avatar
    useuseuser
    Explorer | Level 3
    29 days ago

    Hi Hannahyes it is. The subject line is: 

     

    Your free trial of analytics in Dropbox ends soon

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      29 days ago

      Thanks for confirming that with me, useuseuser.

       

      Can we send you an email, so we can take a closer look into this?

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