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blruhe's avatar
blruhe
Explorer | Level 3
9 months ago

I am being charged for a Dropbox account that I do not have

Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with t...
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JoshL1's avatar
JoshL1
New member | Level 2
6 days ago
Hi,

I am being charged for an account I do not have access to. A colleague left my work, leaving with the account, changed the login and continues to use my payment details. I have no contact with him at all. I have contacted to bank to stop payments yet they persist yearly. The only option is to close my bank account which I do not want to do. Please can someone contact me so I can get my details removed. I can supply transaction details etc.

Thank you 🙏🏻
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 days ago

    Your bank should be doing that for you - especially if you say the authorisation has been removed. 

     

    However, via Dropbox the ONLY way to do this is at www.dropbox.com/support while not logged in if you are not a paying member yourself. An incognito window may be better. 

  • JoshL1's avatar
    JoshL1
    New member | Level 2
    6 days ago
    Hi Mark,

    I have done this with my bank yet I have been charged again for this years subscription.

    I have tried what you have suggested, yet it does not help.


    I would like to speak to customer support please

    Thanks
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      6 days ago
      JoshL1 wrote:
      I have tried what you have suggested, yet it does not help.

      You need to contact your bank again.

       

      And the only way to speak to support is on the links given. There is no phone support. 

       

      If you've put in a ticket what was the number?

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