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Forum Discussion
How to cancel my subscription?
Dear Dropbox Community,
I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not cancel it. Very frustrating. And I can not locate a phone number, chat option or email to get help from Dropbox. I am sure Dropbox is a fine company with a great product. But, I not longer need it. I would be MOST appreciative if anyone can tell me how to cancel my account. My most recent charge on my credit card was yesterday, Oct. 31. Would love to get a refund, but I am not sure that is possible.
Many thanks.
Sincerely,
Steve
Hey chap2355, let's jump right into this!
May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?
Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it?
I'll be waiting for your reply!
- Megan
Dropbox Staff
Hey chap2355, let's jump right into this!
May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?
Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it?
I'll be waiting for your reply!
Dear Megan,
Thanks so much for your quick reply! I was making a mistake by logging into a previous trial account under another one of my email accounts; and thus, the cancelation option was not present. I then logged into my current paid account and was able to cancel it.
Thanks again for your quick reply. This is a great community as evidenced by your thoughtful assistance.
Sincerely,
Steve
- Megan
Hey Steve, I'm so delighted you were able to figure it out.
If you ever need anything else, just give me a shout. Have a lovely weekend ahead,enjoy! 👻
