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Forum Discussion
How to cancel my subscription?
Dear Dropbox Community,
I can not figure out how to cancel my $22/mo. individual plan, which I not longer use. I have logged into my account via both the web and Android app and still can not c...
Hey chap2355, let's jump right into this!
May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?
Is it possible that you're looking at a different Dropbox account that's currently Basic, hence you can't cancel it?
I'll be waiting for your reply!
Dear Megan,
Thanks so much for your quick reply! I was making a mistake by logging into a previous trial account under another one of my email accounts; and thus, the cancelation option was not present. I then logged into my current paid account and was able to cancel it.
Thanks again for your quick reply. This is a great community as evidenced by your thoughtful assistance.
Sincerely,
Steve
Megan
Dropbox Staff
Dropbox StaffHey Steve, I'm so delighted you were able to figure it out.
If you ever need anything else, just give me a shout. Have a lovely weekend ahead,enjoy! 👻
