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Paz S.'s avatar
Paz S.
New member | Level 1
10 years ago

How do I change the name on the account of a member of my team?

How do I change the name of a Dropbox for business member? I was able to change only the email address

  • Hey folks - I hope my message finds you well!

    I just stumbled upon this thread and wanted to give you some more context about this.

    Members of business teams are able to change their name from their account's settings (from their end) normally while Team Admins don't get this option even if they use the "Sign in as user" feature for security purposes. 

    In any case, thanks for sending along your feedback! I’ll be sure to pass your comments along to the team for their future consideration. 

    I hope this helps clear things up and should you have any more questions, please let me know. 

    Cheers!

  • akarpf's avatar
    akarpf
    New member | Level 2

    Same question for me - any answer there?

  • PeteyBoone's avatar
    PeteyBoone
    New member | Level 2

    Is there an answer as to how to change an erroneous member name? The correct e-mail address shows but the member name is incorrect. I can change the admin name in the Settings page but I cannot change a member name. I tried deleting the member and reentering the correct info but as soon as I enter his e-mail address it pops up with the wrong name and an error message tells me that I need to restore or transfer his account. I just need to change his name. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    If you have access to the email and the password associated with that Dropbox account, you can log in and change the name from the account's settings dps700!

    Is this not working for you?  

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Changing the name on a Dropbox account requires access to it so they'll have to do it from their end then dps700

    Let me know if I am missing something here and in the meantime, have a lovely weekend.

  • dps700's avatar
    dps700
    Explorer | Level 4

    Finn803: That sounds like it will work. Thank you!