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Forum Discussion
How do I change my billing currency/country?
I have just upgraded my wife's account to Pro in Australian $ and would like to change my billing currency to Australian $ as well (as I've now been here for 10+ years!).
There seems no ability to ...
I've want to change to AUD for billing, and this was the response I got from raising a ticket:
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Thank you for contacting Dropbox support! As I understand it, you would like to switch the currency used to pay for your Dropbox Pro account.
Changing the currency used to pay for an account is something we cannot currently allow for renewals.
However, if you would prefer to subscribe from a different billing country, you will first have to cancel your current Pro subscription at the following page:
https://www.dropbox.com/downgrade
Please note that no files would be deleted, although synchronization would pause for the time being before you upgrade again.
On your next scheduled renewal date, your account will be downgraded to our Basic plan, at which point you can upgrade again with the updated country at the following page:
That's correct, Anthony. There's no way to change the billing country on an active subscription. You need to let your subscription lapse and then sign up again with your new payment method. The following is a reply to a similar question from a Dropboxer:
Ashley scribbled:
Hi there! Unfortunately, it's not possible to change your billing country. If you'd like to change your billing country, you will need to allow your subscription to lapse, and then sign up for a new Pro subscription with your new billing information. I apologise for the inconvenience!
Be careful when allowing your subscription to lapse, as you may end up being charged more to re-upgrade than a new user would.
Before I downgraded, I checked the pricing to see if it would be worthwhile to switch from USD billing to AUD billing. It was shown as $12.99 a month when I wasn't logged in.
When I cancelled my subscription in order to change billing currency, the Upgrade page after I logged in shows $13.99 a month.
I'm sorry, but treating existing customers like cash cows is rude.
I would have expected the same price as a new user, after having been an existing customer for two years, if not a cheaper one.
I would have expected the same price as a new user, after having been an existing customer for two years, if not a cheaper one.
I contacted Dropbox support about this before, and their (flimsy) excuse in Ticket #4122386 was:
From time to time, we experiment with different Dropbox plans for a small number of randomly selected users. Sometimes these experiments are also limited to certain platforms. We look forward to learning more from these experiments, and offering all of our users cool new options in the future.
