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Forum Discussion
How can I receive a refund for an account I can't access?
I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and refund me for the last bill? Thanks
Araba24 wrote:
How can I contact Dropbox to close the account and refund me for the last bill?Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Nancy
Dropbox Staff
Thanks for your post, Araba24.
Was the Dropbox account upgraded via www.dropbox.com? Or was it done on iTunes/Google Play?
Let me know and we can go from there.
- Rich
Super User II
Araba24 wrote:
How can I contact Dropbox to close the account and refund me for the last bill?Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Thanks Rich, I was able to contact them. I’ll officially accept this solution if I’m able to get the issue fully resolved!
This worked—thank you!
