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Ice14's avatar
Ice14
New member | Level 1
2 days ago

How can I get a refund for a trial that wasn't cancelled?

I attempted to cancel a free trail last night only to discover in the morning that the trail was NOT canceled and the payment went through. I am currently going through a particularly difficult time ...
Billing
cancellations
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hi Ice14, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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