We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Hristina's avatar
Hristina
Explorer | Level 4
6 months ago

How can I get a refund for a FormSwift charge?

  I am writing to express my concern regarding an unauthorized charge of $144 from FormSwift that has been processed through my email or somewhere/somehow I don't know where exactly I did not aut...
Billing
cancellations
downgrade
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for posting here, Hristina. 

 

Since we’ll need to look into this further, can I send you an email to this email address? 

 

Let me know if that’s OK, and we’ll go from there.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      I just sent you an email, Hristina. Please reply to it, when you can.

      • Jay1418's avatar
        Jay1418
        Explorer | Level 3
        4 months ago

        I just got charged 104.52 without my authorization.please help me get my refund my email is removed

  • gmaldonado's avatar
    gmaldonado
    New member | Level 2
    5 months ago

    Hi the same thing happened to me and I Formswift has been very uncooperative. They won't even send me a receipt for the charge on my credit card. they just took the money and did not send one communication. I don't understand this. every product i have a subscription too even dropbox send me a notice when my account is charged but they ghosted me and now won't give me a refund or send me a receipt even.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions