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Forum Discussion
How can I cancel a subscription without access to the account?
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?
Thanks in advance!
- I would like to cancel my subscription I have tried on both the app and website to cancel it, which I wasn’t able to do and I have also spoken to your support team which says my problem has been solved but has not as I’m still being charged.
Hi we have been charged $239.56NZ dollars for an account we would like to close. However it is associated with an old email address that no longer exists and i have been going around in circles all morning - at least 2 hours. They try and send a pin code to old email address (despite me telling robot chat it doesnt exist anymore) i need them to use my new email address to send pin to. We also have a dropbox Basic account which there is no charge for against my new email address. Frustration is building to say the least!!!! any help would be appreciated
- Rich
Super User II
allanaust wrote:
Hi we have been charged $239.56NZ dollars for an account we would like to close. However it is associated with an old email address that no longer exists ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
We are having the same issues with our company credit card. We have 6 unauthorized accounts and don't have access to any of them. They seem to have been opened by a former employee. Please help us cancel these accounts.
- Rich
mayelyn wrote:
We have 6 unauthorized accounts and don't have access to any of them. ... Please help us cancel these accounts.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- I keep getting billed monthly on my credit card and when I login into Dropbox I can’t cancel subscription it asks me to upgrade only
- Walter
Dropbox Staff
Hey there Paulguar - sorry to hear about this.
Have you tried using our self-served look-up tool to identify which email address is associated with the charge you noticed?
If you did and still have issues or further questions, let us know and we'll reach out via email to the email address that's linked with your profile here, on our Community.
- Yes I did I put in the transaction id and cc details but it keeps asking for cc details to be entered
- I keep on getting monthly billed for a subscription I don’t use and when I log into Dropbox I have no occurring plans .
Could someone reach out to me to get this resolved asap
