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PieroNeri's avatar
PieroNeri
Explorer | Level 4
2 years ago

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Account Access
cancellations
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi JY1234 , let's jump right into this! 

 

I'd be happy to send you an email, in order for us to have a closer look into this. Should I go ahead? 

 

Keep me posted! 

JY1234's avatar
JY1234
New member | Level 2
2 years ago

Hi Megan, 

 

please go ahead to email me! thanks for your kind assistance!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi JY1234, I just sent you an email, I'll see you there!

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