We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
2 years ago

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Account Access
cancellations
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

JY1234's avatar
JY1234
New member | Level 2

Hi Team, I have noticed there is some charges to our company credit card for those employees who has resigned How should I cancel the subscription to avoid additional charges or to request refund from dropbox?  We do not know the credential they used and unable to login to the account to proceed for cancellation. We have the statement transaction ID and our credit cards details. Please assist in this case.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi JY1234 , let's jump right into this! 

 

I'd be happy to send you an email, in order for us to have a closer look into this. Should I go ahead? 

 

Keep me posted! 

  • JY1234's avatar
    JY1234
    New member | Level 2
    2 years ago

    Hi Megan, 

     

    please go ahead to email me! thanks for your kind assistance!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi JY1234, I just sent you an email, I'll see you there!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions