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Forum Discussion
Fraud Charge on my Credit Card
Hello,
There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was ...
Hi dballare, thanks for posting on the Community!
I appreciate the info you’ve provided. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link and providing as many details as possible.
Keep me posted!
I discover that since january dropbox is taking 11,00 euros form my credit card.
The account is not mine and I don't know how to stop the payment. can somebody please help me?
Jay
Dropbox Staff
Dropbox StaffHi giul73, thanks for messaging the Community!
Are you able to locate the account using the transaction ID of the payment on this page?
If it isn’t an account you recognize, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link and providing as much info as possible.
Keep me posted!
