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gitguuddd's avatar
gitguuddd
Explorer | Level 4
4 years ago

EU refund on a debit card payment

Greetings everyone, in the refunds page it is mentioned, that the citizens of EU, UK or Turkey are eligible for a refund if the subscription is cancelled within 14 days after the purchase. I tried ...
cancellations
Dropbox Pro
Refunds
  • Hannah's avatar
    Hannah
    4 years ago
    Hey gitguuddd, welcome to our Community!

    You can actually reach out to our Support team about your request, even if you have paid with a debit card (just use the credit card option).

    Let me know if you have any questions.
mbozukov's avatar
mbozukov
Explorer | Level 4
4 years ago

 Dear Sir/Madam,

 

On September 9, 2021. you have withdrawn 119.88 euros from my credit card. I'm on a Dropbox Basic plan. Please reimburse me in accordance with European law.

 

Kind regards,

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