You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

adn's avatar
adn
Explorer | Level 3
11 days ago

Dropbox is charging me for a monthly plan every day after I cancelled it

I have been charged every single day after cancelling my dropbox subscription. I have no access to support and am now -$650. No response from support and no way to contact them.

 

What do I do?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey adn, thanks for reaching out to us.

     

    Do you mean that you're getting a new/different Dropbox charge on your payment method every single day?

     

    That sounds very strange; are those credit card charges or through iTunes/Google Play?

     

    Keep me posted.

    • adn's avatar
      adn
      Explorer | Level 3

      I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        adn wrote:

        I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website


        Run a few of the charges through the credit card charge lookup tool. Do you recognize the account(s) for the charges? Are they all the same account, and does it list the email address that's associated with your account?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!