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adn's avatar
adn
Explorer | Level 3
11 days ago

Dropbox is charging me for a monthly plan every day after I cancelled it

I have been charged every single day after cancelling my dropbox subscription. I have no access to support and am now -$650. No response from support and no way to contact them.   What do I do?
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey adn, thanks for reaching out to us.

 

Do you mean that you're getting a new/different Dropbox charge on your payment method every single day?

 

That sounds very strange; are those credit card charges or through iTunes/Google Play?

 

Keep me posted.

adn's avatar
adn
Explorer | Level 3
10 days ago

I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 days ago
    adn wrote:

    I am getting a charge every single day for $18.07CAD. Not through any store, just through my card on the website

    Run a few of the charges through the credit card charge lookup tool. Do you recognize the account(s) for the charges? Are they all the same account, and does it list the email address that's associated with your account?

    • adn's avatar
      adn
      Explorer | Level 3
      10 days ago

      They are all the same code on my statement and only come up as one on that charge lookup tool.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        10 days ago
        adn wrote:

        They are all the same code on my statement ...

        And your bank has verified that they're actually separate charges? If so, reach out to Dropbox Support directly. Visit the Support page and you'll see an option for Billing issues.

         

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