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Forum Discussion
Customer Service Access Error
We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone ...
netsquire wrote:
Well, it looks like Dropbox fixed the problem. All the support options are back.
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
Nancy
Dropbox Staff
Dropbox Staff
Exactly, I should be able to, but I'm not, and without any support from DB, then I can't even contact them to find out why they are not offering me support when I'm paying.
- Rich
Super User II
vvsstein wrote:
Exactly, I should be able to, but I'm not ...
There seems to be a problem with the Support page. I'm logged in to my Professional account but the Support page is reporting that I'm a Basic user, and only shows the support options available to a Basic user.
This is showing on multiple browsers (cache cleared), on multiple computers from two different locations/ISPs.
Edit: I've notified someone within Dropbox. They're looking into it.
Same problem here, but with my Plus account. For the record, it's Friday now and it looks like y'all have been trying to get help from someone all week.
