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Forum Discussion
I have removed the user, but still paid for the license, and no refund can be applied.
I will start off by saying I fully understand I made a mistake. I didn't realize when I deleted a user that the license was not deleted as well. Since I manage the users but do not handle the billi...
Thank you for your help Megan,
I did receive a response back and due to Dropbox's strict no refund policy, there is nothing further we can do. I will be sure to flag this policy when we review our IT budget in the future.
Mandy
Same thing is happening to us now. Dropped three licenses a month after renewal and they give no refunds so keeping $1000 for absolutely nothing. This has to be the worst policy amongst any provider I've used. Customer service has no escalation, nobody else you can speak to that would reason with common sense, just "No refunds". Way to alienate a customer that has paid thousands of dollars a year for the past 10 years. Looking for a new storage solution now!
Ticket # 23848622
I really can't believe the customer service policies Dropbox has. Now looking into it, there are thousands upon thousands of complaints and unsatisfied customers. Just look at Trustpilot or BBB Reviews. Change your policies or sooner or later the business will wither and die as you alienate one long term customer after another. "No Refunds" good luck with that.
- Megan
Dropbox Staff
Hi JPoppa, thanks for that!
It seems your ticket has been escalated to our Specialized team, to check if there's anything they can do on their end.
I've also passed my comments to the ticket internally. I appreciate your patience, hang tight and if you need anything else, just give us a shout!
Don't expect any refund or help. They escalated my ticket to specialized as well and I got told the policy is no refunds. So what if they took $2,500 from us for nothing. Good luck trying to move, I'm having a horrible time trying to export our data to another Dropbox account, it's a nightmare!
