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Forum Discussion
Complicated Account Question
I had my own Dropbox professional account. I was then added to another law firm's Dropbox account - a Standard account. I received my refund from Dropbox since I paid for the Standard account annua...
TechChallengedLawyer wrote:
This is very complicated because I also used Dropbox Fax and Dropbox Sign and those are associated with the account that is now with this other firm. I'm not sure what to do.
If it were me, I'd have them convert my account back to an individual account and then re-join their team account with a different email address.
Can I remove myself from the other firm's account to take back my account?
You can't remove yourself from their team. The only way to leave the team and keep your account is to have the team admin convert your account back to an individual account. Again, should they just remove you from the team your account would be deleted and they would need to restore it. I reiterate that because we've seen many people lose their account because they didn't know the process.
Ask the team admin to convert your account back to an individual account and provide them with the following link:
Once converted, you'll no longer be a member of their team and you'll be able to upgrade your account to your own Business team account. If you still need access to files from the other company, ask them to invite a different email address to join their team.
Walter
Dropbox Staff
Dropbox StaffHi there TechChallengedLawyer - thanks for using Dropbox and posting on our Community!
Can you please let me know what your plan tab reports at the moment?
If you're part of a Dropbox for Business teams account, are you an admin of the team or just a member?
Let me know more and we'll take it from there.
Walter,
Thank you for your response. On the plan tab, I am listed as part of the other firm, under their account. It's a Standard account. I don't see anything about being an admin so I think I'm just a member.
- Hannah
Hey TechChallengedLawyer, sorry to jump in here.
Since you're a member of a Dropbox Business team, where do your own firm's files reside at the moment?
Are they in the folder with your name on it?
If you just want to share your own content and not the content of the team you're a member of, you can just create and share a folder with this user, so they can access the files you want them to.
They won't be a member of the team, just a member of the folder you will be sharing with them.
Thanks for the reply, Hannah. Right now, everything is on my personal iCloud. Is it not possible to have my own business team and then also be a member of another business team?
- Hannah
I'm afraid that a Dropbox account can be part of only one Dropbox Business team at a time.
But you could create a new, individual account, to save your own files and share them with anyone you want.
And you can pair this individual account with the Business one, so you can access both of them from the same device.
I hope this helps!
