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Toerne's avatar
Toerne
New member | Level 2
2 years ago

Close account with no email/password

Hello, I want to close my account/subscription but can't log in because I don't have the password. The e-mail address associated with the account no longer exists, so it is not possible to reset the...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Toerne wrote:

I want to close my account/subscription but can't log in because I don't have the password. The e-mail address associated with the account no longer exists ...

Is it a paid subscription? If not, just ignore the account and it will be deleted automatically after one year of inactivity.

 

If it's a paid account, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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