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Te_Pires_'s avatar
Te_Pires_
Explorer | Level 4
3 years ago

Charged twice for an annual plan

Please, I need a quick solution because Dropbox has charged me twice to renew my annual subscription. I need a refund urgently.
Billing
Payments
  • Jay's avatar
    Jay
    3 years ago
    Thanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Sungjin Kim, how much were you charged on both payments?

 

Do you see the transactions on this page?

Sungjin Kim's avatar
Sungjin Kim
Explorer | Level 3
2 years ago

Hi,

On the page, I see one billing history of $199.00 , while I got charged twice of  $199.00 .

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Sungjin Kim, have you tried using our self-serve look-up tool, in order to locate where the other charge is coming from?

     

    Maybe there's a chance that you have two Dropbox accounts. 

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