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Forum Discussion
Charged twice for an annual plan
Please, I need a quick solution because Dropbox has charged me twice to renew my annual subscription. I need a refund urgently.
- Thanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.
Hello, please, I also need a quick solution.
Dropbox has charged me twice, when switching from trial to annual subscription.
Once on 7 June, once on 10 June.
I need a refund urgently.
- Jay
Dropbox Staff
Hi Sungjin Kim, how much were you charged on both payments?
Do you see the transactions on this page?
Hi,
On the page, I see one billing history of $199.00 , while I got charged twice of $199.00 .
- Megan
Hey Sungjin Kim, have you tried using our self-serve look-up tool, in order to locate where the other charge is coming from?
Maybe there's a chance that you have two Dropbox accounts.
