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Forum Discussion

Te_Pires_'s avatar
Te_Pires_
Explorer | Level 4
3 years ago

Charged twice for an annual plan

Please, I need a quick solution because Dropbox has charged me twice to renew my annual subscription. I need a refund urgently.
Billing
Payments
  • Jay's avatar
    Jay
    3 years ago
    Thanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.
Chrisg53's avatar
Chrisg53
Explorer | Level 4
2 years ago

I bought an annual package last month and now I’m being charged $18/month for a monthly plan? How do I get my $18 refunded and just continue with my original annual plan.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Chrisg53, could it be possible that you have another account that was accidentally upgraded?

     

    Are the monthly charges credit/debit card ones, or through iTunes/Google Play?

    • Chrisg53's avatar
      Chrisg53
      Explorer | Level 4
      2 years ago

      The monthly payment is thru Apple.

      I paid the annual bill the month earlier in November.

      I could cancel the Apple subscription but that might also cancel my yearly plan that I have just started. 

      • Chrisg53's avatar
        Chrisg53
        Explorer | Level 4
        2 years ago

        My annual bill was paid by credit card, and the monthly payment was charged from my separate Apple account 

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