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Forum Discussion
Charged twice for an annual plan
Please, I need a quick solution because Dropbox has charged me twice to renew my annual subscription. I need a refund urgently.
- Thanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.
Jay
Dropbox Staff
Dropbox StaffHi Te_Pires_, thanks for bringing this to our attention.
It shouldn't be possible to be charged twice for the same annual plan on the same account. Do you only have one Dropbox account?
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
It shouldn't be possible to be charged twice for the same annual plan on the same account. Do you only have one Dropbox account?
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Hi @Jay
I received a notification that the payment had not been authorized and to update the data.
I didn't understand why there was no authorization because everything was in order, but I did update the data - I re-entered the same payment data from the credit card.
When I checked, there were two charges.
And yes, I only have one account.
Yesterday I contacted support -
Ticket #15226650: DB: Changes in Billing, Payments and Subscriptions
I attach a photo of the two charges, including commissions and taxes.
[Removed as per Community Guidelines]
I received a notification that the payment had not been authorized and to update the data.
I didn't understand why there was no authorization because everything was in order, but I did update the data - I re-entered the same payment data from the credit card.
When I checked, there were two charges.
And yes, I only have one account.
Yesterday I contacted support -
Ticket #15226650: DB: Changes in Billing, Payments and Subscriptions
I attach a photo of the two charges, including commissions and taxes.
[Removed as per Community Guidelines]
- JayThanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.
