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Forum Discussion
Changing Currency & Country - what happens if before renewal?
Hello All - I know the question has been asked before about how to change your country and currency and what happens to your files during the transition (downgrade, then upgrade, no files lost). What...
CrzyCDN wrote:
What wasn't clear is if a refund or credit is issued should this be done prior to the plan's renewal date.
There are no refunds. When you downgrade an account you're only cancelling the automatic renewal. You retain your paid account benefits until your account would have normally renewed, at which point it will downgrade to a Basic account. At that point you can update your billing information and re-upgrade with your new payment method.
Mark
Super User II
Super User IIHi FLG
You need to let the account completely downgrade and 'stop' billing before then going to www.dropbox.com/plans and upgrading to a new one with your correct info.
Thank Mark! And this (I assume) without loosing any data?
FLG
- Megan
Dropbox Staff
Hey FLG, thanks for posting!
No data loss. Keep in mind that if your account is ever downgraded, Dropbox will not delete any of your files.
If your Dropbox folder becomes over quota all that should happen is that syncing stops, until you're back on track and have enough space on the account.
If you have any questions, let me know!
Hi, I'm in the same position... needing to change my UK account to US account. Dropbox doesn't give me the option to downgrade my account... only to upgrade. How do I get the outcome I need, which is so that I can be billed in US dollars, since I now live in the US?
- Megan
Hi Wendy20, I'd be happy to explain this one to you!
Essentially, you'd need to cancel the automatic renewal, wait for the account to downgrade on the renewal date and then re-upgrade.
You should then be able to use the payment method, and currency of your choice.
If you have any questions, let me know!
