We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Changing Currency & Country - what happens if before renewal?
Hello All - I know the question has been asked before about how to change your country and currency and what happens to your files during the transition (downgrade, then upgrade, no files lost). What...
CrzyCDN wrote:
What wasn't clear is if a refund or credit is issued should this be done prior to the plan's renewal date.
There are no refunds. When you downgrade an account you're only cancelling the automatic renewal. You retain your paid account benefits until your account would have normally renewed, at which point it will downgrade to a Basic account. At that point you can update your billing information and re-upgrade with your new payment method.
Rich
Super User II
Super User II
CrzyCDN wrote:
What wasn't clear is if a refund or credit is issued should this be done prior to the plan's renewal date.
There are no refunds. When you downgrade an account you're only cancelling the automatic renewal. You retain your paid account benefits until your account would have normally renewed, at which point it will downgrade to a Basic account. At that point you can update your billing information and re-upgrade with your new payment method.
- Thank you @Rich for your reply. I’d received conflicting answers from CS so wanted to check. I’ve made a note on my calendar to Downgrade close to the renewal date. That way I don’t risk losing much from my current paid plan and will update with new info.
