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Rab M.'s avatar
Rab M.
New member | Level 1
10 years ago

Change Billing Country

I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a ...
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  • Rich's avatar
    Rich
    8 years ago

    Allow your subsctiption to expire or run out so that you're no longer a Plus user, or downgrade your account to Basic yourself. Once it has expired, re-subscribe using your new payment information.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Charity K.'s avatar
Charity K.
New member | Level 1
9 years ago

Can I possibly expedite this by 'canceling' and re-upgrading? Or is it better to wait for it to lapse? Pretty annoying stuff...

I'll also add my incredulity to the mix here that this issue is known and hasn't been fixed.

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