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Schneiderfrei's avatar
Schneiderfrei
Helpful | Level 6
9 months ago

Can't Stop Dropbox from Billing an old Account

Hi Dropbox, It is very very frustrating trying to stop you from continuing to bill my old account.   I no longer have access to my old email address, or the old 2FI codes.   How on earth ca...
cancellations
Refunds
  • Schneiderfrei's avatar
    Schneiderfrei
    9 months ago

    Thank you, I have been able to cancel my old subscription, And in this way my problem is solved. But I would have much rather been able to gain access to my old account that had 170 Gigs of data on it.

Schneiderfrei's avatar
Schneiderfrei
Helpful | Level 6

I can't see how to get to any solution through this link.

 

I still get asked to log in to my account, which I can't do, because the email address is no longer active.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Did you use a private browsing window, and select the option for Other, which doesn't require any account?

  • Schneiderfrei's avatar
    Schneiderfrei
    Helpful | Level 6
    9 months ago

    Hi Jay,

    I did use a private - incognito window.  I can find my transaction details for the old account, but I can't see any prompt to cancel the account.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      It doesn't provide the option to cancel your account, it would help you to contact support to locate the account under the other email you cannot access and assist you from there.

      • Schneiderfrei's avatar
        Schneiderfrei
        Helpful | Level 6
        9 months ago

        But the query prompt asks for the defunct email that is associated with the account.

         

        There is no prompt for any alternate contact.

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