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Forum Discussion
Can't get any help with my Business account or admin status
My company's business account is almost 5 years old and was created by a member of our team whose email account was deleted shortly after our dropbox was created. We have no admin access and have bee...
Yes, Dropbox doesn't know about the email's status on your end, so you could recreate the email, reset the Dropbox password for that account, login, and re-upgrade to whatever plan you have previously.
Once you're certain that the team is back to normal, you can assign a new member to be the team admin, check they can login and access the admin console, and even delete the old team admin since they're no longer a part of the team.
Depending on your team size, we recommend having two team admins to prevent situations like this from occurring again.
Hi, I have an urgent problem. From today I was disconnected from the business account I was part of with my team because our Dropbox contract ended. The message that appeared on my computer said that the files were not deleted. I need to speak to an operator to have access for only 1 hour to recover files. How can I do.
in the meantime I'm in contact with the one who used to be the administrator of the business group but now he's busy and can't reply to me.
Thank you.
- Hannah
Dropbox Staff
Hey martinag_photography, sorry to see that your files are missing.
Did the admin delete you and transfer your files to another member or their own account?
Or did they convert your account back to an individual one?
Are you able to login with the same email address you were using or are you prompted to create a new account?
Let me know and we'll go from there.
