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Forum Discussion
Can't get any help with my Business account or admin status
My company's business account is almost 5 years old and was created by a member of our team whose email account was deleted shortly after our dropbox was created. We have no admin access and have bee...
Yes, Dropbox doesn't know about the email's status on your end, so you could recreate the email, reset the Dropbox password for that account, login, and re-upgrade to whatever plan you have previously.
Once you're certain that the team is back to normal, you can assign a new member to be the team admin, check they can login and access the admin console, and even delete the old team admin since they're no longer a part of the team.
Depending on your team size, we recommend having two team admins to prevent situations like this from occurring again.
Jay
Dropbox Staff
Dropbox StaffHi megc, thanks for bringing this to our attention.
In general, only the team admin can contact the support team for phone support on Dropbox Business teams.
Is the team admin's email part of a public email provider or part of a private domain? Is it not possible to recreate that email, even temporarily, in order to gain access to the admin features?
This will help me to assist further!
HI thanks for you reply. It is a part of a private domain. I could recreate it. Would that allow me to do a password recovery and access?
- Jay
Yes, Dropbox doesn't know about the email's status on your end, so you could recreate the email, reset the Dropbox password for that account, login, and re-upgrade to whatever plan you have previously.
Once you're certain that the team is back to normal, you can assign a new member to be the team admin, check they can login and access the admin console, and even delete the old team admin since they're no longer a part of the team.
Depending on your team size, we recommend having two team admins to prevent situations like this from occurring again.
THANK YOU!
