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BB27's avatar
BB27
Helpful | Level 5
3 years ago

Can't download invoices

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
Billing
Payments
Web
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

Hjortsbox's avatar
Hjortsbox
New member | Level 2

I get a 500 when trying to download - help?

RagnheidurB's avatar
RagnheidurB
Explorer | Level 4
2 years ago

I am not able to view my reciepts under 'Billing' on my account.  I need reciepts for the withdrawals but when I press receipt under Billing it says something went wrong. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi RagnheidurB, how are you today? Welcome to our Community!

     

    Is there any chance you have two Dropbox accounts under different email addresses and you’re currently signed in to the wrong account?

     

    Also, did you upgrade your Dropbox account directly via our website or the App Store/Play Store instead?

     

    Keep me posted.

    • RagnheidurB's avatar
      RagnheidurB
      Explorer | Level 4
      2 years ago

      I only have this one account. 
      I did it all through the website. I can see it under billing but when I want to download the receipt or the invoce it will not download (or open) but says "something went wrong"

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to jump in, RagnheidurB.

         

        Do you see the same if you login from a different browser or a private browsing window?

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