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BB27's avatar
BB27
Helpful | Level 5
3 years ago

Can't download invoices

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
Billing
Payments
Web
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hil and DK18, I’m really sorry to hear about this. 

 

If you’ve both tried different browsers/incognito mode, and you still receive an error message, I can open a support ticket for each one of you, so that we can investigate this together. 

 

If you’d like that, please let me know.

DK18's avatar
DK18
Explorer | Level 3
2 years ago

thank you Nancy. Yes, that'd be nice. So, how do we proceed?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Hil, I just wanted to clarify something here.

     

    In order to access the receipts/invoices for a subscription (by following the steps in the article you linked), you need to actually be logged in to the account in question.

     

    If you don't have access or don't know which account the payment is for, you can use the look-up tool, like you mentioned.

     

    If you're logged in to the account in question, but are still getting an error, do let us know.

     

    And as for you, DK18. I just emailed you, so we can continue there!

    • Hil's avatar
      Hil
      Helpful | Level 5
      2 years ago
      Thanks @hannah, but I’m not an idiot…! 🙂. Of course viewing invoices and receipts should be a post log-in feature…. And I only have one account anyway, so it was not a mismatched account issue either…. And I was attempting to print shortly after logging in so cookies and identity tokens shouldn’t have expired.

      I did also try switching it off and switching it on again, but that didn’t help either…!! 🤷‍:female_sign:😁

      One person reports it = maybe they’re being dumb
      Many people report it = probably is a software issue
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Hil, I'll forward your feedback to the appropriate areas so we can continue to improve.

         

        In other news, I see from your initial message here, that you managed to connect with our Support, right? 

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