We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

AnnaLewickiLong's avatar
AnnaLewickiLong
New member | Level 2
10 months ago

I have the same problem - I have a paid account connected with an email address that has since been deleted, so I can't access or login. How can I cancel this account? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey AnnaLewickiLong - sorry to hear about this.

     

    Would it be OK if we sent you an email to have a further look internally? 

    • AnnaLewickiLong's avatar
      AnnaLewickiLong
      New member | Level 2
      10 months ago

      Yes please. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Sure thing, Anna. You've got :envelope: 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions