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Forum Discussion
Can't access my old email, need to cancel subscription
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
Hi
I have another company email account but email account was cancelled last year after I left the business. however we forgot to cancel the subscription on this account and get charged this year in June for whom I am no longer working for.
Now this company email is no longer valid and I cannot log back in to cancel the subscription.
Can anyone please advise how I can cancel the subscription and stop being charged for service I haven't being using for almost a year.
Thanks a lot !!
Hannah
Dropbox Staff
Dropbox StaffHey linyu311, thanks for reaching out to the Dropbox Community today.
If that's the case, can we send you an email, to the address associated with your Community profile here, to look into this?
- Hi Hannah, that would be great, thanks
- Nancy
Hi linyu311! Please check your email address, when you can, and reply back to my email.
See you there.
Hi, I waited for a month to see if the ticket was successful. However, I saw the same charge again. What else can I do? I really need to cancel this account.
