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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey dave023, sorry to hear about this.

 

Have you or your old employer reached out to our support team about this?

 

If you have the billing info of the charge, you can open a private browsing/incognito window, go to this page, and submit a help request, to get assisted by our support team directly.

Polly Joh's avatar
Polly Joh
New member | Level 2
2 years ago

Like so many others I can't access my old business email and need to cancel subscription.  Please help!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Polly Joh, let's jump right into this! 

     

    Can I reach out via email, in order for us to have a closer look into this? 

     

    Keep me posted! 

    • Pert's avatar
      Pert
      Explorer | Level 4
      2 years ago

      Hello, I have no idea where to post this. However, I don't know what else to do. I have an alternate account with Dropbox that I created long ago, and I no longer have access to the email account I used to create it. There is no way to recover it as I don't remember the information to do so. I have a dropbox subscription with this account and I urgently need to cancel it.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, Pert, can we send you an email, to sort this out?

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