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dave023's avatar
dave023
New member | Level 2
2 years ago

I have an account with an employer that I am no longer at, I thought I cancelled it back in October, but they got a bill for it today. Please let me know how to get this corrected.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey dave023, sorry to hear about this.

     

    Have you or your old employer reached out to our support team about this?

     

    If you have the billing info of the charge, you can open a private browsing/incognito window, go to this page, and submit a help request, to get assisted by our support team directly.

    • Polly Joh's avatar
      Polly Joh
      New member | Level 2
      2 years ago

      Like so many others I can't access my old business email and need to cancel subscription.  Please help!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Polly Joh, let's jump right into this! 

         

        Can I reach out via email, in order for us to have a closer look into this? 

         

        Keep me posted! 

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