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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi macgrm01, sorry to hear you're having issues with this.

 

Would it be OK if we reach out via email to have a further look internally?

 

Let us know and we'll use the email address that's associated with your profile here, on our Community. 

 

Thanks!
 

PS: You should be able to log a billing ticket with our support team through this form. Just make sure to use an incognito window without signing into any Dropbox account. 

macgrm01's avatar
macgrm01
Helpful | Level 5
3 years ago
Walter, yes I would very much appreciate you contacting me. Thank you!
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sure thing macgrm01 - you've got :envelope: 

     

    At your convenience, please have a look at your email's inbox and we'll take it from there. 

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