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Forum Discussion
Can't access my old email, need to cancel subscription
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
I am so sorry to repost this same question, but have exhausted myself and all other options. They can't help me from chat. I have the same situation of a second inactive account, possibly from an old employer/ email address. I can supply the potential previous addresses, but I've changed jobs so many times that I'm not even sure which. Please, I need to stop this endless drain of $11.99 on an account I no longer use. I have tried using the "find account" interface by entering the transaction code from my bill, but this interface is not working. I've tried Chrome and Edge and always get the error "enter last 4 digits of credit card," which I have already given in that field. There is a 12-digit code on my credit card bill, but only a 10-digit code on my debit/ checking account bill, so that interface won't accept the 10-digit code anyways. I don't know which one of these codes is from my active account that I want to keep and which one is from the inactive account I want to close. This seems like a super common problem that I wish Dropbox would have some way for people to more directly resolve, rather than having to publicly bug people through the community, when instead it should just be an option pathway in "contact support." Thank you in advance for reading my message.
- Walter
Dropbox Staff
Hi macgrm01, sorry to hear you're having issues with this.
Would it be OK if we reach out via email to have a further look internally?
Let us know and we'll use the email address that's associated with your profile here, on our Community.
Thanks!
PS: You should be able to log a billing ticket with our support team through this form. Just make sure to use an incognito window without signing into any Dropbox account.
- Walter, yes I would very much appreciate you contacting me. Thank you!
I am having this exact same issue. I am looking to cancel a Dropbox account for 11.99/month which I'm being billed for, and I'm no longer associated with the company email. I looked up the email with the credit card charge look up tool, so I have the email associated with the billing and I have all the credit card statement. Please can you contact me so I can cancel this? Thanks
