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Forum Discussion
Can't access my old email, need to cancel subscription
Hi there,
I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
Hannah
Dropbox Staff
Dropbox StaffHey kle081, thanks for reaching out to the Dropbox Community!
Not to worry, I can help you cancel your subscription, even though you don't have access to the account in question.
Do you mind if I send you an email to the address of the account you have here on the Community?
Let me know.
Not to worry, I can help you cancel your subscription, even though you don't have access to the account in question.
Do you mind if I send you an email to the address of the account you have here on the Community?
Let me know.
Hi:
I have this exact same issue. I have two dropbox accounts, one for an old work related email I no longer have access to. Can a Dropboxer please contact me to help with this?
"I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address?"
- Megan
Hey there, phillsar86, I'd be happy to explain!
This probably happened due to the end of our support for free teams. You can read more about that here.
Basically, in order for you to be able to pair two Dropbox accounts, you would need a personal account (Basic, Plus, Professional) and then a paid Business plan.
I hope this clarifies.
