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Meg6's avatar
Meg6
Explorer | Level 4
3 months ago

Cancelled, billed anyway. Refund help?


I had a Basic Dropbox plan that I cancelled in the spring of this year. Transferred all my files out, and dropped down to Free Basic. Nearly 6 months later I was billed $130 by Dropbox for an annual plan through a PayPal automated transaction linked to a checking account. Since I cancelled, I cannot access anything to check on my billing, and no longer have access to help services.

I've reached out to my bank to recall the payment, but am not hopeful.

I want to ask Dropbox for a refund for the auto-payment. This auto-payment is a subscription for the coming year that I have no intention of using the service, since I cancelled it six months ago.

Please help! Can anyone suggest a way to get in touch with an actual human to help resolve this unwanted auto-renewal of a service I don't want, cancelled, and had no intention of renewing?

Billing
cancellations
Payments
Refunds
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi Meg6, welcome to our Community!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

    • Meg6's avatar
      Meg6
      Explorer | Level 4
      3 months ago
      Thank you!
      I submitted a ticket with details. The ticket number is
      #24191304
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the ticket number, Meg6!

         

        I raised the priority of your ticket and a member of our team will be getting back to you the soonest possible.

         

        Let us know if you have any questions and have a great weekend!

    • modnorddk's avatar
      modnorddk
      New member | Level 2
      3 months ago

      I have the exact same issue - can you help me?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey modnorddk, let's jump right into this! 

         

        Have you tried following these steps, by any chance? Did you face any issues while doing so? 

         

        Let me know more!

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