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Meg6's avatar
Meg6
Explorer | Level 4
3 months ago

Cancelled, billed anyway. Refund help?

I had a Basic Dropbox plan that I cancelled in the spring of this year. Transferred all my files out, and dropped down to Free Basic. Nearly 6 months later I was billed $130 by Dropbox for an annua...
Billing
cancellations
Payments
Refunds
Meg6's avatar
Meg6
Explorer | Level 4
Thank you!
I submitted a ticket with details. The ticket number is
#24191304
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the ticket number, Meg6!

 

I raised the priority of your ticket and a member of our team will be getting back to you the soonest possible.

 

Let us know if you have any questions and have a great weekend!

  • Meg6's avatar
    Meg6
    Explorer | Level 4
    3 months ago
    Thank you!

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