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Geraldine97's avatar
Geraldine97
New member | Level 1
2 days ago

Cancel subscription without access to the account.

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I dont work anymore (no possibility to have access to the email service provider) therefore I don't have ac...
Billing
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 days ago
Geraldine97 wrote:

I need help to cancel a subscription made on an account of a company for which I dont work anymore (no possibility to have access to the email service provider)

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

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